Gaming should be fun — not stressful. jiliv is committed to giving every Filipino player the tools, information, and support they need to keep their gaming experience safe, healthy, and within their means.
Gambling is addictive. Know when to stop. If you or someone you know is struggling with problem gambling, please use our self-exclusion tools or contact our support team immediately.
At jiliv, we believe that online gaming is a form of entertainment — and like all forms of entertainment, it works best when it's enjoyed responsibly. We're proud to be one of the Philippines' most player-focused online gaming platforms, and that means putting your wellbeing first, always.
Problem gambling is a real concern in the Philippines and around the world. Research shows that a small percentage of players can develop unhealthy gambling habits that affect their finances, relationships, and mental health. jiliv takes this seriously. We've built a comprehensive set of responsible gaming tools directly into our platform — not as an afterthought, but as a core part of how jiliv operates.
Whether you're a casual player from Quezon City enjoying a few rounds of slots on the weekend, or a regular live casino player in Cebu, jiliv's responsible gaming features are here to help you stay in control. Setting limits, taking breaks, and knowing when to stop are all signs of a smart, healthy player — and jiliv makes all of that easy to do.
jiliv operates in compliance with PAGCOR's responsible gaming framework, which requires all licensed online gaming operators in the Philippines to implement player protection measures. We go beyond the minimum requirements because we genuinely care about the people who play on our platform.
Age Restriction: 21 Years and Above
Strictly enforced under Philippine law and PAGCOR regulations.
jiliv is strictly for players who are 21 years of age or older. This is not just a platform rule — it is a legal requirement under Philippine law governing casino-style online gambling. Every jiliv account undergoes age verification during the KYC process, and any account found to belong to a person under 21 will be immediately suspended and all funds returned.
If you are a parent or guardian and suspect that a minor has accessed the jiliv platform, please contact our support team at [email protected] immediately. We will act on all such reports without delay.
Remember This Always
Gambling is addictive. Know when to stop. Gaming should never be used as a way to earn income, solve financial problems, or cope with stress. If it stops being fun, it's time to take a break.
Every jiliv account comes with a full suite of responsible gaming tools. You can access and adjust these settings at any time from your account dashboard.
Set a maximum amount you can deposit into your jiliv account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period.
Cap the maximum amount you can lose within a set time period. When your loss limit is reached, jiliv will automatically prevent further wagering until the period resets. This is one of the most effective tools for keeping your gaming within a budget you're comfortable with.
Restrict the total amount you can wager per session, per day, or per week. Wager limits work independently of deposit limits and give you granular control over how much action you take on any given game or session at jiliv.
Set a session duration reminder and jiliv will notify you when you've been playing for your chosen length of time. It's easy to lose track of time when you're in the zone — this tool keeps you aware without interrupting your game.
Need a short break? Activate a cool-off period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a cool-off, your jiliv account is temporarily suspended and you will not be able to log in or place wagers. The cool-off cannot be cancelled once activated.
For players who need a longer or permanent break, jiliv offers self-exclusion for periods of 6 months, 1 year, 5 years, or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. Your account balance will be returned to you.
Problem gambling doesn't always look obvious. It can creep up gradually — what starts as casual entertainment can sometimes develop into something harder to manage. jiliv encourages all players to regularly check in with themselves. Here are some warning signs to watch out for:
Tick any that apply to your recent gaming behavior:
I spend more money on gaming than I originally planned to.
I chase losses — I keep playing to try to win back money I've lost.
I feel restless, irritable, or anxious when I'm not able to play.
I've borrowed money or sold belongings to fund my gaming.
Gaming is affecting my work, studies, or relationships.
I hide my gaming activity from family or friends.
I've tried to cut back on gaming but found it difficult to do so.
If you ticked one or more of the above, we strongly encourage you to use jiliv's self-exclusion or cool-off tools, or contact our support team for assistance.
If you're concerned about your gaming habits — or those of someone you care about — here's how jiliv can help you take action right away.
Reach out to our 24/7 support team via live chat on jiliv.one or by emailing [email protected]. Tell us you need help with responsible gaming and we will prioritize your request immediately.
Log in to your jiliv account and navigate to the Responsible Gaming section of your account settings. You can activate a cool-off or self-exclusion in just a few clicks. The restriction takes effect within 24 hours and cannot be reversed during the active period.
The best time to set deposit, loss, and wager limits is before you start a session — not after. jiliv recommends all players configure their limits during account setup and review them regularly to make sure they still reflect your budget and lifestyle.
If you feel that your gambling has become a serious problem, please consider reaching out to a professional counselor or mental health support service in the Philippines. jiliv fully supports players who seek outside help and will cooperate with any treatment program you undertake.
Players who wish to be excluded from all PAGCOR-licensed gaming platforms — not just jiliv — may apply to be listed on PAGCOR's national exclusion registry. Contact PAGCOR directly for information on how to apply for this program.
These are the commitments jiliv makes to every player on our platform. They are not just policies — they are the values that guide how we build and operate jiliv every single day.
No one under 21 years of age will ever be allowed to play on jiliv. We use rigorous KYC verification to confirm the age and identity of every registered player before they can deposit or wager.
jiliv does not send promotional materials to players who have activated self-exclusion, cool-off periods, or who have been flagged by our responsible gaming monitoring systems as potentially at-risk.
Every member of the jiliv customer support team is trained to recognize the signs of problem gambling and to respond with empathy, discretion, and practical assistance — not judgment.
jiliv's platform uses automated monitoring to detect patterns that may indicate problem gambling — such as extended sessions, rapid loss chasing, or sudden large deposits. Our team will proactively reach out to players who trigger these alerts.
Self-exclusion and cool-off tools are prominently placed in your jiliv account settings — not buried in fine print. We make it as easy to stop playing as it is to start, because we believe that's the right thing to do.
jiliv's responsible gaming framework is built to meet and exceed PAGCOR's requirements for licensed online gaming operators in the Philippines, including mandatory player protection disclosures and exclusion program participation.
Gaming is best when it's fun, controlled, and within your budget. Set your limits, use our tools, and play with confidence knowing that jiliv has your back every step of the way.
21+ For players aged 21 and above only. | Gambling is addictive. Know when to stop.